Privacy Policy for Dapper Donkey Co.

Last Updated: September 21, 2026
 

At Dapper Donkey Co. ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.
 

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you. This includes:

• Personal Details: Name, email address, shipping and billing addresses, phone number, and account login credentials.

• Payment Information: Payment card details, billing address, and transaction history (processed securely through third-party payment processors).

• Order & Shopping Data: Items purchased, saved items, order history, and customer service inquiries.

• Technical & Usage Data: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, and time spent on our site.

• Marketing Preferences: Communications preferences and records of your interactions with our promotional emails or advertisements.
   

2. How We Collect Your Information

We gather information through three main channels:

1. Directly from You: When you create an account, make a purchase, subscribe to our newsletter, contact customer support, or participate in promotions.

2. Automated Technologies: Via cookies, web beacons, and log files as you navigate our site.

3. Third Parties: From payment processors, shipping partners, analytics providers, and advertising networks.
    

3. How We Use Your Information

We use the collected information to:

• Process, fulfill, and ship your orders, and provide order status updates.

• Manage your account and provide customer support.

• Process payments and prevent fraudulent transactions.

• Improve and optimize our website, products, and overall customer experience.

• Send transactional emails, product updates, newsletters, and promotional offers (you can opt out at any time).

• Comply with legal obligations and enforce our terms of service.
   

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to analyze trends, administer the site, track users' movements around the site, and gather demographic information.

• Essential Cookies: Necessary for the website to function (e.g., shopping cart functionality).

• Performance & Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance.

You can manage or disable cookies through your browser settings, though doing so may affect certain website features.
 

5. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:

• Service Providers: Companies that perform services on our behalf, such as payment processing, order fulfillment, shipping, web hosting, email delivery, and analytics.

• Legal Obligations: If required by law, court order, or governmental regulation, or to protect the rights, property, and safety of Dapper Donkey Co., our customers, or others.

• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of company assets.
   

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These include SSL encryption for transactions and restricted access to personal data. However, no internet transmission or electronic storage is 100% secure.
 

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal or tax requirements, or resolve disputes.
 

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that we update or correct inaccurate information.

• Deletion: Request that we delete your personal data, subject to legal exceptions.

• Opt-Out: Unsubscribe from marketing communications using the "unsubscribe" link in any email or by contacting us directly.

To exercise any of these rights, please contact us using the information below.
 

9. Children's Privacy

Our services are not intended for individuals under the age of 16 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we learn we have collected data from a child without parental consent, we will delete it promptly.
 

10. Third-Party Links

Our website may contain links to external sites operated by third parties. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
 

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The "Last Updated" date at the top indicates when revisions were made. Continued use of our website after changes take effect constitutes your acceptance of the revised policy.
 

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Dapper Donkey Co.

• Email: info@dapperdonkey.ca

• Postal Address:47 Ortona St, Woodstock

• Phone: 519.532.2800